Shipping Policy

Shipping

NacoluluStudio ships from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. Thank you for your understanding.

Customers are strongly advised to purchase the shipping insurance during the checkout for a smooth delivery.

For orders with insurance we will offer the same parcel free of charge by default, if there are any issues during the delivery. If there is no stock we will offer refund options.

We ship all orders in good faith and NacoluluStudio will not be held responsible for any orders that not are not insured.

In accordance with customs regulations, NacoluluStudio cannot declare purchased items as a gift or to state an amount lower than the actual product cost.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, NacoluluStudio cannot be held liable if a package is returned to us.

Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

 

Order Acceptance

Please note that there may be certain orders that we are unable to accept or fulfill and must cancel. NacoluluStudio.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include stock limitations, inaccuracies or errors in the product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

NacoluluStudio is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item.

We have informed our customers of the peak Christmas season in advance via banners and newsletters, and offered suggestions for the final order date and shipping methods for this period. We can therefore not be held responsible if an item does not arrive in time for Christmas.

All orders reported as "delivered" by shipping companies are considered delivered. NacoluluStudio cannot be made liable for non-delivery in this case.

 

Order Cancelation

The buyer can cancel orders at anytime prior to shipping; please contact our Support Center for assistance. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returnpolicy comes into effect.